Happy auto repair client, client testimonial | Auto Lab Libertyville IL

How Auto Lab helped ensure a smooth, safe Spring Break trip to…Buffalo

When you drive your car out of the repair shop and it overheats, you know it’s time to find a new, more reliable mechanic

We received the following letter from our client, Michelle, and wanted to share it with you.

Dear Sherman,

The last time I took my car to a repair shop, it overheated on the way home. Needless to say, I needed to find a new mechanic.

When I brought my Highlander in for the first time [to Auto Lab], you made a list of everything that needed to be done to the car. I couldn’t get it all done at once, so you helped me decide which repairs were vital to my safety on the road. I just needed to get to my clients. When when I asked if the car would get me to Buffalo, you said it wasn’t safe.

Months later, with plans for a spring break trip to Buffalo—because who doesn’t go to Buffalo for spring break—I brought the car back in for the rest of the repairs.

It’s amazing how smooth the car is running now. I didn’t realize how bad it was until it was fixed. No longer do I hear a rattle while waiting in line at the bank or drive-through. Nor are people staring at me when I pull into a parking lot.

I truly appreciated the loaner car so I could still see my clients. And I am grateful that I can head out to see my daughter this weekend without worrying about whether or not the car would overheat in the middle of Ohio—or worse yet, Indiana.

Your staff is professional. Your shop is clean. The next time someone asks me for a good mechanic, I won’t hesitate to tell them, “Sherman Riddick with Auto Lab.”

~Michelle Prima

Posted in Auto Maintenance, Auto Repair.